May 1, 2026 | Responding to frequently asked questions from our community
We appreciate that our wonderful community is concerned about what is happening in our DHAS Thrift Shop. We’ve read your questions and are using this platform to respond.
Thank you for your interest in and support of DHAS and its Thrift Shop.
What is happening at the Thrift Shop?
Concerns were raised about the workplace environment, and formal complaints were made. As a responsible organization, DHAS initiated an independent HR review to assess those concerns. That process is currently underway.
Why did DHAS take this step?
As a registered society, DHAS is governed by a volunteer Board of Directors with fiduciary responsibilities under the Societies Act. A key part of that responsibility is ensuring a safe, respectful, and supportive environment for volunteers, staff, and the community.
When concerns are raised and formal complaints are made, it is important that they are taken seriously and addressed appropriately. Initiating an independent review is a responsible and standard step.
It’s important that we respond appropriately – as DHAS is supported by more than 350 volunteers, alongside a small team of staff. Volunteers are at the heart of everything we do.
Why aren’t you sharing more information?
We understand people want more information. However, we will not compromise a fair process by discussing individual complaints or personnel matters publicly.
Why is the Thrift Shop closed?
The Thrift Shop has been temporarily closed to allow the review process to proceed appropriately and to ensure that, when it reopens, it does so in a safe and respectful environment for everyone.
When will the Thrift Shop reopen?
We are working toward reopening as soon as we can do so responsibly and with the appropriate supports in place. Timing will depend on ensuring the right conditions for a safe and respectful environment.
What is being done to support volunteers during this time?
We are communicating directly with volunteers and staff, providing updates where we can, and working to ensure that when operations resume, volunteers feel supported and confident returning.
What will be different when the Thrift Shop reopens?
Our goal is to ensure that the shop reopens with the right supports, clear expectations, and a continued focus on respect, accountability, and community.
What is your message to the community right now?
For more than 50 years, DHAS has been part of the fabric of this community. Our work is powered by volunteers and grounded in a shared commitment to service, respect, and care. We remain committed to those values.
What happens next?
We will continue to follow the independent review process, communicate where appropriate, and work toward reopening the Thrift Shop responsibly. Our priority remains a safe, respectful environment and continued support for Delta Hospital.
We appreciate the community’s patience and understanding as we work through this process.